Don'T Give Up Any Unsatisfied Customer.

Salesmen are also very valuable in their work pressure, especially when they talk with their customers on the phone.

I didn't say a few words with my customers, but when the other party hung up the phone, they hung up first.

Always put down the phone later than the customer, which also reflects respect for the customers.

Some salesmen have good habits and say, "Zhang, there's nothing I can do first."

A salesperson has nothing more than a telephone. It's impossible to talk to a client without a phone call.

But most of our salesmen are very polite. They will ask for permission in the form of answering the phone. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person is in the bottom of his heart: "it seems that people on the phone are more important than me, and why he will talk so long."

So the salesperson will never answer the phone when he first visits or visits.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

A good salesperson knows very well that the customer's idea always changes and asks him his preferences, and introduces all the products to him. It is all in vain. He has just agreed with him. He immediately changed his mind to buy another product.

The same is true for serving customers: sometimes a five minute conversation is enough to calm down a customer who is grumbling and threatens to compete with your competitors and sign a new contract with you.

"Thank you for telling me."

The guest should answer this.

In fact, some research results show that only 10% of the customers who dissatisfied with your company do not say anything, but they will come back to do business with you in the future. Instead, 90% of the customers complain about their dissatisfaction, and eventually get the compensation and satisfactory service. They will still be your customers.

It is also an important moment to deal with the relationship between the company and customers when they ask for their requests.

If handled well, it is easier for customers to trust the company. So, make sure that customers can easily contact you when problems arise. The more times they find you, the more chances you will have to retain them and make them your regular customers.

It is easy to write down the time and place and the name and title of the customer; note down the customer's needs; promise the clients to do things; the next visit time, including their own work summary and experience, is a good work habit for the salesperson.

Another advantage is that when you take the time to make notes and listen to your customers, you can encourage customers to speak more about their needs. A sense of respect also arises in the hearts of your customers. Your next sales job can not be bad.